Careline : 012-941 9909   | EN 中文

Frequently Asked Questions (FAQ)

What are the conditions for free delivery?

All purchases RM100 and above are entitled to free delivery for West Malaysia. RM200 for East Malaysia.

When will I receive my orders?

Once your order is confirmed, you can expect to receive your items in 2 to 3 working days.

How can I receive my goods if I am not at home when the delivery is made?

Before delivery, the courier staff will contact you to confirm your delivery address and time of delivery. Deliveries shall be arranged for the following day if you are not at home on the scheduled day of delivery.

How do I send my items to a different address?

You can contact our Customer Service Hotline at 012-941 9909 to provide further details and our customer service representatives shall make the arrangements for you.

What can I do if the item(s) I purchased is/are defective?

You can contact Bai Zi Gui Customer Service Hotline at 012-941 9909. We will arrange for verification and send out a replacement item(s) for you.

What if I am dissatisfied with my purchase(s)?

Contact Bai Zi Gui Customer Service Hotline at 012-941 9909 within 7 days from the date of purchase to let us know about it. We will try our best to understand and arrange for a refund for you.

How do I make payment?

We accept online payment via VISA and Mastercard credit and debit cards, bank transfers, PayPal, MOLPay and other third party payment gateway systems.

Do I need to be a Bai Zi Gui VIP member to make online purchases?

No, the Bai Zi Gui TCM Online Platform is open to the public, though Bai Zi Gui VIP members enjoy more discounts while shopping.

What discounts are Bai Zi Gui VIP members entitled to?

Bai Zi Gui VIP members are entitled to 10% discount off all products on Bai Zi Gui TCM Online Platform (except for Custom Prescriptions).

How do I become a Bai Zi Gui VIP member?

Bai Zi Gui VIP membership is bestowed by our partners, TCM Specialist Team, mainly to our customers, but memberships are sometimes given out on a limited basis at our events too.

All online memberships are enabled by MOL. Bai Zi Gui reserves the right to change or amend any Terms and Conditions at its sole discretion without prior notice. Before utilising any services provided by this website, please read and understand the terms and conditions stated herein.